Shipping policy

Shipping and Order Processing

Once your order has been processed, we are unable to make changes or modify shipping information. Orders in transit cannot be stopped. If you need to cancel an order, please contact us immediately by email info@emasnaturals.com. We will do our best to stop the order before it is prepared, but once an order is processed, it cannot be canceled.

We offer free shipping within the United States on orders over $60. This free shipping option will be sent via USPS Ground Advantage and does not include USPS Priority or UPS. Orders must total $60 or more after discounts are applied to qualify.

Typically we process orders within 7 business days (Monday–Friday). Expedited shipping methods (Priority, 3-day, 2-day shipping) only apply to the transit time once the package is with the mail carrier and do not speed up the order processing/fulfillment time. Please note that we have no control over USPS transit times. Delivery routes and estimated arrival dates are subject to change due to weather, holidays, or other unforeseen circumstances. Any delays or route changes are the responsibility of USPS or UPS. 

Address Issues:
Ema's Naturals is not responsible for packages that are undeliverable due to missing, incomplete, or incorrect addresses. If a package is returned due to an incorrect address, the customer is responsible for the shipping fee to resend the package. If a refund is preferred, the items are subject to a restocking fee, and shipping fees will not be refunded.
If there is no response to our attempts to resend the package within 30 days of receiving it back, the items and payment will be returned to Ema's Naturals.
  
Lost or Stolen Packages:
Ema's Naturals is not responsible for lost, stolen, or undelivered packages that are confirmed as delivered to the address entered during checkout. Upon inquiry, we will provide delivery confirmation, tracking details, and carrier information for customers to follow up with the shipping carrier directly.